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Digital Virgin Inc. TeraScoop WARRANTY:
Standard Warranty
Products sold by Digital Virgin Inc. are supported by our Standard Warranty unless otherwise indicated. Merchandise under our Standard Warranty may be returned within 30 days of the original invoice date for a refund or returned for replacement within one year of the original invoice date. All returns require an RMA (Return Merchandise Authorization) number.
Physical Damage Policy
Physical damage to any product purchased at Digital Virgin Inc. will effectively void our standard and/or Extended Warranty coverage.
Improper installation or modification of products are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
Retail Products
Retail merchandise is warranted by Digital Virgin Inc. for 30 days. Additional warranty coverage is offered. Digital Virgin Inc. will only warrant retail products beyond 30 days under special circumstances. If you encounter one of the following instances, please contact us and we will honor the warranty advertised on our website at your time of purchase:
• The manufacturer will not service end-users or does not have an RMA procedure.
• The manufacturer is based overseas or does not have contact information.
OEM Products
OEM merchandise is covered by our Standard Warranty (30 day refund, 1-year replacement) unless otherwise indicated.
Software
Software may only be returned for refund within 30 days of the invoice date if the retail/OEM packaging is unopened and untampered with. Opened software cannot be returned for refund. If you have opened a software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Digital Virgin Inc. Customer Service at service@Digital Virgin Inc. and acquiring an RMA number. Digital Virgin Inc. is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective.
Refurbished Products
Digital Virgin Inc. offers a 15-day refund warranty on all refurbished merchandise.
Bundle Specials
Bundle Specials contain multiple items offered together at a discounted price. Only one of each Bundle Special may be purchased per order. Offers valid only while supplies last. Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the Standard Warranty period.
Hitachi provides three years on the drives in the TeraScoop lines.
Digital Virgin Inc. IS NOT RESPONSIBLE FOR DATA LOSS OR DAMAGE CAUSED BY MISUSE OF OUR PRODUCTS.
Digital Virgin Inc. is limited in liability to the purchase price of the products concerned.
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